All products are guaranteed to operate. When you receive your product it will be complete with batteries. Install the batteries and turn on the product. Should the product fail to operate check to be sure the batteries are in correctly. Should the item not operate you may call the 24/7 Toll free number and speak with the one of our all women staff. They will give you a Return Number and Address to send the item back. Upon receipt of the defective item you may Opt for a Refund or Exchange for the same item or a different item up to 110% of the original item price for your inconvenience. Its that simple!

Exclusions: If the item has been used it cannot be returned! Due to the Public Health Trust and nature of the item Bio-Hazardous items cannot be sent Via any public carrier. If an item has been determined to be used it will be discarded and there shall be no credit issued. Please understand these exclusions as they are meant for the safety of the general public.